Membership

Pausing your membership 

We are happy to pause your membership if you will be away from the studio for five days or more. Due to the administration administration time needed and limited number of staff available, we are unable to offer a pause for anything period shorter than a five day duration. This is one of the terms to consider when purchasing a membership. 

Reasons that you might request a pause include holidays, illness, injury or work related issues. 

We do not offer retrospective pauses. If you do not inform us before the date before the date of the pause, we cannot offer you time in lieu or a refund. Request for pauses must be in writing via a text message to our contact number 0447 785 857 

or by email - katie@happinessyoga.com.au

Canceling your membership

Direct Debit memberships can be cancelled without incurring financial consequences at any time. Students can self manage cancellation of the membership through the Momence App  website. This feature is not currently available in the app.  

It is up to students to manage their subscription through their Momence App  account. Student will have credits available for the amount of time that the membership is paid up to, regardless of the date of cancellation. 

Refunds

Refunds are offered under certain conditions. These include significant injury or illness that results in a return to the studio is impossible for a extended duration of time (such as 6 months) 

Credit packages have a generous time frame attached to them to ensure that is ample opportunity to access them except under the most serious of circumstances. 

If a package is bought and the student moves locations before credits are used, we do offer transfer to another family member or friend in some circumstances. We do not offer refunds due to location changes. 

They cannot be offered because credits did not get used in the amount of time allocated. Studio running costs continue to be incurred whether credits are used or not. It is the student’s responsibility to ensure that they are mindful of their capacity to utilise credits purchased in the time frame attached to each class package. 

Credits 

Please note that it takes 2 credits to book a 60 minute class. The studio does occasionally offer 30 minute and 45 minutes  I’m having a double credit model, allows us to offer a proportional price for shorter classes. 

If you purchase a 10 class pass, you will receive 20 credits. This does not mean 20 classes but gives you the option to book into 10 classes of choice.

Credits will be deducted from your account when you book the class and can be returned if you cancel your class booking within the allocated time (available up to 60 minutes before start of the class) 

If you book a class and do not show up, credits are not automatically refunded. When you book a class, you make a commitment to yourself. We staff our classes around these bookings. If you do not attend your booked session, we have still provided the service and therefore a refund is not applicable. Please read below.

Refunds of credits when a class is booked and not attended

Due to the limited amount of floor space in our studio which means that classes book out and that non-attendance can take a space in the room from another paying student, it is not our policy to refund classes that are booked but not attended. 

We do understand that extenuating circumstances come up and we are compassionate to this. Students can cancel their own classes through the website. Yo to an hour before. 

If it’s a one off or emergency situation and the students makes a genuine effort to contact the teacher and inform them of the situation, we may choose to use discretion and refund the credits. 

Children and animals

We do not provide creche or childcare facilities at the studio. Unfortunately, it is not a suitable space for children to be left unattended. 

If you have an older child who is able to quietly wait and be self occupied in the foyer area while you attend class without disrupting our patrons, please contact us and we will see if we can accommodate you.

Animals are not permitted in the studio. 

Important considerations for all students 

Inform a teacher if there is anything they should be mindful of during class regarding your current state of health. Safety and well-being are of primary importance to our studio so if you are pregnant, injured or likely to need additional assistance, please let your teacher know before class.  It is a good idea to make a practice of this, even if you have told the teacher before to make sure that it is present  and center focused in their mind. 

Terms of Booking

TERMS & CONDITIONS

Please read through the terms and conditions on our website thoroughly before enrolling. When enrolling as a client of Happiness Yoga Bundaberg QLD 4670, you agree to the terms and conditions as laid out on the Happiness Yoga website.

Terms and conditions

1. Classes are limited to 20 and you are requested to adhere to the booking and cancellation policy of the studio to ensure that others have an opportunity to attend should you need to cancel.

2. At Happiness Yoga the following cancellation policy applies to all clients and memberships: Group classes must be cancelled 12 hours prior to the scheduled class time.  As our class sizes are small, late cancellations or no-shows often cannot be filled, therefore another client may miss out on a class. If you are unable to attend your class, we request you cancel your class as soon as possible via Momence App as there may be others clients that can take your place. Late cancellation will forfeit that session. Not showing to a class will result in loss of class credit. Cancellations via SMS, email or social media will not be accepted. We understand there may be unforeseeable circumstances in which you cannot attend your class. Please email katie@happinessyoga.com.au if you are unable to attend a class due to an emergency. 

3. Please note it is a clients responsibility to book their classes. Should a client not book or use all classes on their package prior to its expiry, these classes will be forfeited and not extended unless a medical certificate is provided.

4. A minimum of five people is required for a class to proceed.

5. Instructors or owner/s reserve the right to refuse a clients participation in a class due to safety or any other reasons as reasonably fit.   

6. Trainers and classes are subject to change without notice and we reserve the right to cancel classes if necessary due to lack of attendance, instructor availability or any other reason deemed appropriate by Happiness Yoga. Should a class be cancelled by us, a class credit will be added to the clients account. You will be contacted via SMS, phone or email a minimum of 1 hour prior to the start of class should it need to be cancelled and your class credited.

7. Our promo Introduction Offer is only available to brand new clients. You can only purchase the introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking. 

8. Payment must be made prior to booking. To book into a class you must either have pre-purchased sessions in your account online, or pay at the time of booking in the studio.

9. Happiness Yoga reserve the right to increase prices at any point including introduction offer, memberships, yearly and monthly packages and products.

10. All classes, memberships and packages are non-refundable, cannot be extended and non-transferable for any reason excluding illness or injury that states exercise is not permitted for a significant time period prior to the expiry of the package. 

11. Each client must have their own account and cannot book through another person’s details. Clients are unable to ‘share’ classes or memberships. If found to be in breach of this condition, the client may be denied entry and no refund will be granted.

12. Whilst we love children, persons under the age of 16 are not permitted in the studio for liability purposes. We also want to ensure clients receive a quality class without distraction. This excludes ‘mums and bubs’ classes.

13. Waitlisting classes: Classes fill quickly so we recommend joining the waitlist of classes you wish to attend. Our system will automatically add you to the class when a position becomes available.

14. How do I know if I get in? If a spot becomes available outside the cancellation period (12 hours or more), you will be notified via email and/or text and can accept or deny the spot. If you deny the spot, the next person will be offered the position. If you respond yes or do not respond (no show), you will automatically be added to the class and the credit will be used so be sure to reply! Tip: Check your settings via your account to ensure you allow email & text for "schedule reminders". If you are added to a class more than 2HR before the scheduled start time, please be aware the 12Hr cancellation policy WILL apply. 

15. Your Momence App  App will tell you what number in line you are to a position in the class. The waitlists move quickly, especially a day before and day of the class so check in every now and then to see what number you are.

16. Pre-existing clients are able to attend classes up until 13 weeks pregnant. We do not recommend starting group Pilates classes if you have never done Pilates and are pregnant.

17. It is the client’s responsibility to disclose of any pre-existing injuries or illnesses. Our instructors may be able to provide modifications for minor injuries. Our instructors have the right to refuse entry if they are not satisfied that the client should be attending a class. If refusal occurs the class will be credited back to the account.

18. All memberships can be suspended for injury for an unlimited time pending medical certificate and written notice to katie@happinessyoga.com.au

 Membership suspension require 7 days written notice.

19. In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.

20. You agree with above terms and conditions. By booking into a class you automatically agree to the above terms and conditions.

21. All purchases are final. No change of mind refunds are given. Classes are not transferable. 

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Privacy Policy

1. This privacy policy sets out how Happiness Yoga upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy lets you know what personal information of yours we hold, what we do with it and who we will disclose it to. 

2. Personal information is any information or opinion in any form, which identifies an individual or from which an individual’s identity is apparent or can be reasonably ascertained. By using our website and/or App and giving your information to us you indicate your consent to us and any other organisations third party suppliers and agents we engage or employ from time to time, to collect and use your personal information in accordance with the terms set out in this policy.

3. We collect personal information for the purposes of delivering our products and services and communicating to our customer. We may collect your name, address, mobile number, date of birth, emergency contact person and contact details, bank account and/or credit card details, payment history, postcode, and other information.

4. You are not obliged to provide your personal information to Happiness Yoga however you acknowledge that without certain information it may not be possible for Happiness Yoga to provide its products and/or services to you.

5. Happiness Yoga will seek to take all reasonable steps to keep any information we hold about you, secure, accurate and up to date. Your information is stored on secure servers, and we will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by us. You should notify us immediately if there is any unauthorised use of your account or any other breach of security. We do not accept responsibility for any consequences of the unauthorised access to your information.

6. Classes may be recorded for by the instructor for quality control, as well as promotional purposes. If you do not consent to the instructor using video or still images taken during the class for promotional purposes, please notify the Instructor or Director in writing.

7. We may amend this privacy policy from time to time and the current version will be published on our website. From time to time we may include links to other websites however we do not accept responsibility for the safety and security once you leave our secure site.

8. You agree with above terms and conditions. By booking into a class you automatically agree to the above terms and conditions.
 

​Disclaimer & Liability Release Policy

1. You should always consult your physician or other healthcare provider before changing your diet or starting an exercise program to confirm your ability to participate in that class.

2. As with any form of exercise, participation in Happiness Yoga classes may involve certain risk to your health and safety.

3. You agree to comply with all directions and guidelines that are given to you by us, our instructors, director/s and our staff members with respect to proper and safe participation in our classes.

4. You agree to disclose of any injury, illness or any other condition (including pregnancy) to a Happiness Yoga staff member or instructor immediately so that they can attempt to adjust the class program for you appropriately as best they see fit or seek a medical certificate in order to continue participating in the classes.

5. You will notify the instructor if you experience any pain throughout the class and will immediately stop participating in the class if requested by the Instructor to do so; The instructor, owner or any staff member of Happiness Yoga have the right to refuse your participation in class until a medical certificate affirming you are able to participate in a class.

6. Neither we, our instructors or staff members are trained medical practitioners. Our directions, advice and assistance should not be taken as a substitute for professional medical advice. You acknowledge that you may be required to obtain a medical certificate to participate in classes.

7. You understand that there is a risk of injury associated with participating classes at Happiness Yoga.

8. You hereby assume full responsibility for any and all injuries, losses, property loss, death and damages that you incur while attending, exercising or participating in classes at Happiness Yoga.

9. Happiness Yoga are not responsible for the safekeeping of your belongings. We do not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, report it to a staff member immediately.

10. You, your heirs, assigns or legal representatives will not sue or make any claims of any kind whatsoever against Happiness Yoga, its instructors, owners, directors, representatives, or partners of individually or otherwise, for any and all injuries, claims, cost, expense or damages that you might incur, suffer or arise with your participation in any classes whether caused my negligence or otherwise.

11. You understand and agree that you are in good physical condition and that you have no disability, impairment or ailment preventing you from engaging in active or passive exercise that will be detrimental to heart, safety, or comfort, or physical condition if you engage or participate

12. You agree with above terms and conditions. By booking into a class you automatically agree to the above terms and conditions.